How can I contact Luvoex?
You can email us at shopluvoex@gmail.com, where our customer service team will be happy to assist you with any questions or concerns!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our international warehouse.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this time will be denied. However, you may return the order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal payments.
When will my order be processed?
Orders are handled and shipped out from our warehouse. Please allow extra time for processing during holidays and sale periods. We process orders between Monday and Friday. Your order will be processed within 1-3 business days and shipped the following day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Orders typically take 2-4 weeks to arrive, depending on your location and demand.
What if I don't receive my order?
If you don’t receive your order within 30 days after it has been shipped, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars. However, you may be required to pay duties and taxes once your order arrives at its final destination. These fees are determined by your local customs office and are your responsibility. We are not liable for delays caused by customs or for any customs fees incurred. For further details, please contact your local customs office.
How do I return an item?
Please contact us at shopluvoex@gmail.com for return instructions.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive merchandise that is defective, incorrect, or damaged, please email us at shopluvoex@gmail.com with your order number, photos of the item(s), and all relevant details. We will resolve your issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days of receiving your returned item or cancellation request. Please contact your card-issuing bank with any questions about when the refund will appear in your account.
If you haven’t received your refund yet, we recommend contacting your bank or credit card company, as processing times may vary.